Chias AE is the operator of https://chias.ae By placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure Both parties are aware of and agree upon this arrangement to mutually protect And set expectations on our service.
-) Subject to stock availability.
We try to maintain accurate stock counts on our Website but from time-to-time there may be a stock discrepancy and we will not Be able to fulfill all your items at time of purchase. In this instance, we will Fulfill the available products to you, and contact you about whether you would Prefer to await restocking of the backordered item or if you would prefer for us To process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and Destination of the items in the order. Payment for shipping will be collected With the purchase. This price will be the final price for shipping cost to the customer.
3. Return or Exchange
We are unable to accept returns (or exchanges) on any of the products we sell. Before going through “checkout” and placing your order, Please ensure you’ve selected the products you want as we cannot make exceptions.
We do everything we can to ensure that all of products arrive at your doorstep snug, safe, and secure. If an item arrives damaged or with parts missing, please notify us immediately so we can work with you to resolve the problem. Please don’t wait, because we will not be able to assist you if we are not notified within 10 calendar days of receiving the order. We will send you replacement parts if possible.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before Dispatching your order. Existing items in the order will be reserved while we Await this item.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the Parcel from the courier and get in touch with our customer service.
If the Parcel has been delivered without you being present, please contact customer service with next steps.
6. Customer service
For all customer service enquiries, please email us at [email protected]